safety

Check Up User Policy and Safety Information

Last Updated: [2024/08/16]

1. Introduction

Welcome to Check Up ("App"). This User Policy and Safety Information ("Policy") outlines the terms and conditions governing your use of our App, including all services, features, and content provided for both patients and doctors. By using our App, you agree to comply with and be bound by this Policy.

2. Safety Guidelines

• Data Privacy and Security: Your data is protected with industry-standard encryption. All data is stored securely in the cloud with end-to-end encryption to ensure privacy and protection.

• Medical Information Accuracy: Always consult healthcare professionals. The app does not substitute professional medical advice.

• Consultation and Appointment Safety: Confirm appointments and ensure a private space for virtual consultations.

• User Responsibilities: Keep your account secure by using strong passwords and enabling two-factor authentication.

• Third-Party Integrations: Be aware of third-party services that may access your data through the app.

• Regulatory Compliance: Check Up complies with data protection regulations like GDPR and HIPAA.

• Parental Controls: Ensure minors use the app under supervision.

3. Acceptance of Terms

By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with any part of this Policy, you must not use the App.

4. Eligibility

You must be at least 18 years old to use the App. By using the App, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this Policy.

5. User Account

• Registration: To use certain features of the App, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.

• Confidentiality: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• Notification: You agree to notify us immediately of any unauthorized use of your account.

6. Medical Disclaimer

• No Medical Advice: The App provides digital access to medical professionals only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

• Emergency: If you are experiencing a medical emergency, call your doctor or emergency services immediately.

7. User Conduct

You agree not to:

• Use the App for any unlawful purpose.

• Post or transmit any content that is harmful, offensive, or violates the rights of others.

• Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

• Engage in any activity that interferes with or disrupts the App.

8. Payments and Fees

• Patient Payments: Patients agree to pay all fees associated with the services provided by doctors through the App. Payments will be processed via Paystack and are subject to Paystack’s terms and conditions. For more details, visit Paystack Terms.

• Doctor Payments: Doctors will receive payments for services rendered through the App. Payments will be made to the account specified during registration.

• Refunds: Refund requests are subject to Paystack’s refund policy. For more information, please visit Paystack Refund Policy.

9. Privacy

Our Privacy Policy explains how we collect, use, and disclose information about you. By using the App, you agree to our Privacy Policy.

10. Profile Pictures for Doctors

Doctors are required to upload profile pictures to help patients recognize and identify them. All profile pictures are stored securely in our cloud system with end-to-end encryption. The data is protected to ensure that your privacy and security are maintained.

11. Intellectual Property

• Ownership: All content, features, and functionality of the App, including text, graphics, logos, and software, are the exclusive property of Check Up or its licensors.

• License: You are granted a limited, non-exclusive, non-transferable, and revocable license to use the App for personal and commercial purposes as described in this Policy.

12. Termination

We may terminate or suspend your access to the App at any time, without prior notice or liability, for any reason, including if you breach this Policy.

13. Limitation of Liability

To the maximum extent permitted by law, Check Up shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the App.

• Any unauthorized access to or use of our servers and/or any personal information stored therein.

14. Changes to the Policy

We reserve the right to modify this Policy at any time. We will notify you of any changes by posting the new Policy on the App. Your continued use of the App after any such changes constitutes your acceptance of the new Policy.

15. Governing Law

This Policy shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.

16. Contact Us

If you have any questions about this Policy, please contact us at support@checkupapp.co.za