policy

Effective Date: August 17, 2024

1. Introduction

Welcome to Check Up ("App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App. By using Check Up, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly, such as:

• Patient Information: Name, email address, phone number, and other details relevant to your health and appointments.

• Doctor Information: Name, email address, profile picture, qualifications, and other relevant details.

2.2 Usage Data

We collect information about your use of the App, including:

• Device Information: IP address, device type, operating system, and other technical details.

• Usage Information: Pages visited, time spent on the App, and other usage statistics.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather data about your interactions with the App.

3. How We Use Your Information

We use your information to:

• Provide Services: To manage and process your appointments, payments, and other services.

• Improve the App: To analyze usage patterns and improve our services and features.

• Communication: To send you updates, notifications, and promotional content related to the App.

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors that assist us in operating the App, such as payment processors and cloud storage providers.

• Legal Requirements: When required by law or to protect the rights, property, or safety of Check Up, our users, or others.

• With Your Consent: When you provide explicit consent to share your information.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: All data is encrypted in transit and at rest to safeguard your information.

• Access Controls: Only authorized personnel have access to sensitive data.

• Regular Audits: We conduct regular security audits to identify and address vulnerabilities.

6. Payment Policy

6.1 Payment Processing

Payments for services provided through the App are processed via Paystack. By using our App, you agree to Paystack’s Terms of Service and Privacy Policy.

6.2 Refunds

Requests for refunds are subject to Paystack’s refund policy. For more details, please visit Paystack Refund Policy.

7. Profile Pictures for Doctors

Doctors are required to upload profile pictures for identification and recognition purposes. These images are securely stored in our cloud system with end-to-end encryption to ensure privacy and security.

8. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.

• Update Your Data: Correct or update inaccurate or incomplete information.

• Delete Your Data: Request the deletion of your personal information, subject to certain legal exceptions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the App. Your continued use of the App constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@checkupapp.co.za

Address: Pietermaritzburg

KwaZulu-Natal

South Africa

call: +27686938771